इलेक्ट्रॉनिक्स टेक्नीशियन

Job Summary: Technical Support Engineer - Rajguru Electronics India Pvt Ltd. one of India’s leading distributors of electronics components and modules is looking for a Technical Support Engineer to assist our customers in diagnosing and troubleshooting electronic related hardware and software problems across our diverse product range.

Employment Type / Location – Full time / Mumbai

Duties/Responsibilities:

·         Act as the initial point of contact for all electronic hardware and software related concerns from customers or other employees.

·         Document technical knowledge in the form of notes and manuals. Preparing Datasheets.

·         Ability to research and provide solutions on electronic hardware and software related issues.

·         Research, diagnose, troubleshoot and identify solutions to resolve electronic hardware and software issues.

·         Hardware issues, including, but not limited to verifying faulty components such as IC’s, electronic boards, troubleshooting communication issues between GSM Module and microcontroller/PC.

·         Software issues, including, but not limited to working with the AT commands for GSM Modules, Thermal Printers, GPS Modules.

·         Ability to do DIP & SMD soldering.

·         Reviewing and processing JLC PCB orders. Understanding PCB Layouts and designing principles.

·         Functional knowledge of LCDs, Microprocessors, Microcontrollers, Sensors, Displays, GSM Modules, Thermal Printers

·         Work with the customers through phone, email and/or chat whichever mode the customer is comfortable with.

·         Conducting Knowledge sharing sessions for the technical and sales team.

·         Being updated on latest technological developments in electronics field.

·         Representing the organization at various expos and technical seminars.

Required Skills/Abilities:

·         Excellent verbal and written communication skills.

·         Good interpersonal communication and customer service skills.

·         Ability to research and provide solutions on electronic hardware and software related issues.

·         Good understanding of electronic components - active & passive, mobile devices and other tech products.

·         Ability to make basic electronic circuits for testing.

·         Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

·         Analytical approach to problem solving.

Education and Experience:

·         Degree/Diploma in electronics & tele communication engineering.

• इस फुल टाइम तकनीशियन Job में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।