Job Description
Job Responsibilities
Monitor 24×7 CCTV/video feeds for ATMs, branches and retail locations.
Identify unusual, suspicious or potentially fraudulent activities.
Ensure that no critical activity or incident is missed during monitoring.
Monitor ATM/branch/retail processes according to defined SOPs.
Escalate incidents promptly to the appropriate team.
Maintain accurate incident records and monitoring reports.
Follow security and operational procedures strictly.
Maintain 100% schedule adherence while working rotational shifts.
Coordinate with internal teams during incidents or emergencies.
Maintain a high level of concentration and attention to detail.