एकेडमिक सीनियर ट्रेनर

JOB DESCRIPTION

Tally Product Trainer – Tally Xcelerator

1. Position Details

ParticularsDetails

Job Title -Tally Product Trainer

Organization- Graphline Computers (TX Partner)

Department - Training & Capability Development

Reporting ToTraining Manager / Business Head

Job Location - Ghaziabad

Employment Type - Full-time Travel Requirement , As required for partner training and workshops

2. About Tally Xcelerator

Tally Xcelerator provides training, consulting and capability-building solutions to Tally Channel Partners to help them improve their product knowledge, customer service, operational efficiency and business performance.

3. Job Purpose

To deliver effective, practical and structured product training on Tally solutions to employees of Tally Channel Partners. The trainer will ensure that participants develop the necessary knowledge and hands-on skills to demonstrate Tally, assist customers, support implementation, resolve common product-related queries and communicate product features and benefits confidently.

4. Key Roles and Responsibilities

A. Product Training and Delivery

• Conduct instructor-led online and classroom training sessions on Tally products, features and functionalities.

• Deliver practical, hands-on sessions using real-life business scenarios and sample company data.

• Train partner resources on accounting, inventory, taxation, GST, banking, payroll and other relevant product functionalities, based on the assigned syllabus and product version.

• Explain new features, product updates, configuration options and relevant add-ons.

• Adapt training delivery to the knowledge level and learning needs of participants.

B. Product Demonstration and Application

• Demonstrate product features and workflows using practical business cases.

• Train participants to conduct effective product demonstrations for prospective and existing customers.

• Explain how Tally solutions address common accounting, inventory, compliance and business reporting requirements.

• Help participants understand common implementation scenarios, configuration requirements and troubleshooting procedures within the scope of their role.

C. Assessment and Learning Effectiveness

• Conduct pre-training and post-training assessments.

• Evaluate participants through practical assignments, demonstrations, quizzes and product-based exercises.

• Identify knowledge gaps and provide corrective guidance.

• Maintain participant attendance, assessment scores, feedback and training completion records.

• Conduct follow-up assessments to evaluate knowledge retention and practical application.

D. Training Content and Documentation

• Prepare and update training presentations, product demonstrations, exercises, user guides and reference materials.

• Develop practical case studies, frequently asked questions and troubleshooting guides.

• Keep training content aligned with the relevant product version, official documentation and approved learning objectives.

• Maintain a repository of training materials and best practices.

E. Partner Coordination and Support

• Coordinate with Tally Channel Partners to understand their training requirements and capability gaps.

• Support partner teams in improving their product knowledge and customer-facing competence.

• Address product-related learning queries and escalate complex technical issues to the appropriate support team.

• Collect feedback from partners and recommend improvements to training programs.

F. Training Administration and Reporting

• Prepare training calendars and session plans.

• Submit periodic reports covering sessions conducted, participants trained, assessments, feedback and learning outcomes.

• Maintain training MIS and follow up on pending assignments or assessments.

• Support the Training Manager in improving training quality, standardization and participant engagement.

5. Required Qualifications and Experience

• Graduate in Commerce, Accounting, Business Administration, Information Technology or a related discipline.

• Strong working knowledge of Tally products, preferably TallyPrime.

• Typically 2–4 years of relevant experience in Tally product training, implementation, technical support or customer training.

• Practical understanding of accounting principles, GST, inventory management and business transactions.

• Experience in conducting online and classroom training sessions.

• Tally product certification or relevant training credentials will be an advantage.

6. Required Skills and Competencies

• Strong product knowledge and practical application skills.

• Excellent communication and presentation skills.

• Ability to explain technical concepts in simple, business-oriented language.

• Good facilitation, demonstration and classroom management skills.

• Strong problem-solving and troubleshooting abilities.

• Proficiency in MS PowerPoint, Excel, video conferencing and digital training tools.

• Effective time management, documentation and reporting skills.

• Willingness to learn new product features and continuously upgrade product knowledge.

7. Key Performance Indicators (KPIs)

Performance AreaSuggested KPITraining DeliveryAchievement of the assigned training scheduleTraining CompletionPercentage of planned sessions completedParticipant LearningImprovement in pre-training versus post-training assessment scoresTraining QualityParticipant feedback and training satisfaction scorePractical CompetencyPercentage of participants meeting the practical assessment criteriaTraining DocumentationTimely submission of attendance, assessment and training reportsContent QualityTimely updates to assigned training materialsPartner SupportTimely resolution or escalation of training-related queriesLearning EffectivenessFollow-up assessment and evidence of product application

Specific targets should be finalized by the reporting manager based on training volume, batch size, program duration and business requirements.

8. Key Deliverables

• Structured product training sessions delivered as per the approved calendar.

• Updated presentations, practical exercises and product demonstration scenarios.

• Participant attendance and assessment records.

• Training feedback and performance reports.

• Documented participant learning gaps and improvement plans.

• Periodic recommendations for improving training effectiveness.

9. Expected Outcomes

The Tally Product Trainer is expected to contribute to:

1. Improved product knowledge and practical competency among Tally Channel Partner resources.

2. Better-quality product demonstrations and customer interactions.

3. Increased partner readiness to handle routine product queries and implementation scenarios.

4. Consistent and standardized product training across partner organizations.

5. Improved participant confidence and application of learning in day-to-day work.

10. Ideal Candidate Profile

The ideal candidate is a product-oriented professional who combines strong Tally knowledge with the ability to teach, demonstrate and simplify business processes. The candidate should enjoy working with adult learners, understand the practical challenges faced by Tally Channel Partners and be committed to measurable learning outcomes.

Success in this role will be measured not only by the number of sessions conducted, but also by how effectively participants learn, apply and demonstrate their Tally product knowledge.

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