Conduct training sessions for newly joined telecallers on motor insurance.
Explain different types of motor insurance policies, including Third-Party and Comprehensive insurance.
Educate employees about policy features, coverage, benefits, exclusions, add-ons, and premium calculations.
Explain insurance renewal procedures, claims processes, and policy terms.
Train employees on customer handling, call etiquette, and effective communication skills.
Provide practical training on handling customer queries and objections.
Conduct product knowledge assessments and mock calling sessions.
Monitor trainees' performance and provide feedback.
Conduct refresher training sessions for existing employees.
Coordinate with the sales team to identify training requirements and improve performance.