We are looking for a Telesales / CRM Executive to handle customer enquiries, follow up on leads, generate appointments, and convert enquiries into sales for our furniture and furnishing products.
Key Responsibilities
Handle inbound and outbound calls with customers.
Follow up on leads received through website, WhatsApp, social media, walk-ins, and referrals.
Understand customer requirements for furniture and furnishing products.
Explain products, pricing, materials, designs, and offers to customers.
Maintain customer details, follow-ups, and lead status in the CRM.
Generate and schedule showroom visits/appointments.
Follow up with customers after quotations and showroom visits.
Coordinate with showroom sales staff, designers, and delivery/installation teams.
Convert leads into orders and achieve monthly sales targets.
Maintain daily calling, follow-up, and sales reports.
Preferred Candidate
0–6 years of experience in Telesales, Telecalling, CRM, Inside Sales, Furniture, Furnishing, Interior, or Home Décor.
Experience in furniture/furnishing sales will be preferred.
Good communication and convincing skills.
Strong follow-up and customer relationship skills.
Basic knowledge of CRM software and MS Office.
Comfortable working with sales targets.
Hindi and English communication preferred.
Salary
₹18,000–₹30,000/month + Performance Incentives