A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 18,000 /महीना
Roche International
कंजुर मार्ग (पश्चिम), मुंबई
सेल्स / बिज़नेस डेवलपमेंट में 6 - 24 महीने का अनुभव
फुल टाइम
🚗 Job Title : Customer Service (Sales)
📌 Role Overview
Responsible for handling customer interactions, generating sales leads, and ensuring a smooth buying & after-sales experience for vehicle customers. This role combines customer support + sales conversion.
🛠️ Key Responsibilities
1. 📞 Customer Interaction
Attend inbound/outbound calls, walk-ins, and online inquiries
Understand customer needs (vehicle type, budget, usage)
Provide accurate information about vehicles and services
2. 🚘 Sales & Lead Conversion
Explain vehicle features, pricing, and offers
Convert inquiries into test drives and bookings
Achieve monthly sales targets for brands.
3. 🤝 Customer Relationship Management
Build long-term relationships with customers
Follow up regularly for:
Purchase decisions
Service reminders
Repeat sales / referrals
4. 🧾 Documentation & Process Handling
Assist customers with:
Booking process
Loan & finance coordination
Insurance and registration
Ensure proper documentation and compliance
5. ⭐ After-Sales Support
Coordinate with service team for customer issues
Ensure smooth delivery and post-sale experience
Handle complaints and ensure resolution
6. 📊 CRM & Reporting
Update customer data in CRM system
Track leads, conversions, and follow-ups
Maintain daily sales and activity reports
6 months–3 years in sales or customer service
💡 Key Skills
Strong communication & interpersonal skills
Sales and negotiation ability
Customer handling & problem-solving
Basic knowledge of automobiles
