Telecalling Team Leader

Job Description

We are looking for a Telecalling Team Leader to join our team at Ghw Hospitality Private Limited. This role involves managing essential data processes, ensuring accuracy, and providing administrative support. Get a salary of ₹18,000 - ₹40,000 along with career growth opportunities in a collaborative environment.

Key Responsibilities

​1. Team Handling & Mentorship

​Supervise and motivate a team of telecallers to achieve daily, weekly, and monthly calling targets.

​Conduct regular training sessions on communication skills, objection handling, and product knowledge.

​Monitor live calls and provide constructive feedback to improve conversion rates and script adherence.

​2. Appointment Generation & Lead Management

​Strategize outreach campaigns to maximize the volume of qualified appointments generated for the field team.

​Ensure the quality of leads by implementing rigorous qualification standards before handover.

​Track lead aging and ensure timely follow-ups to prevent lead leakage.

​3. Sales Team Coordination

​Act as the primary liaison between the telecalling unit and the sales team to ensure a smooth transition of prospective clients.

​Gather feedback from sales executives on the quality of appointments to refine calling strategies.

​Align calling schedules with sales team availability to optimize meeting success rates.

​4. Branch & Internal Coordination

​Collaborate with the Branch Manager and other department heads to align telecalling activities with overall branch objectives.

​Manage administrative tasks related to the team, including attendance, performance reports, and resource allocation.

​Serve as the central point of contact for the entire team to ensure clear communication of company policies and updates.

​5. Business Enhancement

​Identify market trends and customer feedback patterns to suggest improvements in the sales process.

​Implement innovative calling strategies to expand the customer base and increase market share.

​Analyze performance data to identify bottlenecks and execute solutions that drive revenue growth.

​Preferred Qualifications

​Experience: Proven track record in telecalling, with at least 2–3 years in a supervisory or leadership role.

​Skills: Exceptional verbal communication, strong analytical mindset, and proficiency in CRM software.

​Attributes: High energy, result-oriented, and the ability to thrive in a fast-paced, target-driven environment.

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