टेली कॉलिंग टीम लीडर

1. Daily Team Briefing

• Conduct morning huddles to:

  • Review daily targets & priorities

  • Share updates on products, offers, or process changes

  • Motivate team with key performance insights

2. Lead Management

• Monitor lead distribution for fairness & efficiency

• Ensure timely allocation of fresh leads

• Track status of follow-ups and callbacks

3. Performance Monitoring

• Review call logs, CRM entries, and conversions

• Track key metrics:

  • Call volumes

  • Lead-to-application ratio

  • TAT (Turnaround Time)

  • Quality of pitch

• Share individual feedback regularly

4. Quality Assurance

• Audit a sample of daily calls

• Ensure adherence to script, compliance, and soft skills

• Identify training needs and performance gaps

5. Training & Development

• Conduct refreshers on:

  • Loan product features

  • Objection handling

  • CRM usage & data accuracy

• Mentor new joiners and under performers

6. Escalation Handling

• Resolve escalated queries from customers

• Coordinate with credit, operations, and sales teams for fast resolution

7. Reporting

• Submit daily/weekly performance reports to higher management

• Highlight challenges, opportunities, and key achievements

8. Compliance & Discipline

• Ensure adherence to DND and telecalling guidelines

• Maintain data privacy and team discipline

• Take corrective action in case of non-compliance

• इस फुल टाइम सेल्स / बिज़नेस डेवलपमेंट Job में 0 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।