Job Title- Tele caller
Job Summary
We are looking for a motivated and empathetic Process Associate to support NGO-related campaigns. The role involves communicating with donors or supporters, maintaining records, resolving queries, and ensuring high-quality service while meeting organizational goals.
Key Responsibilities
Handle inbound and outbound calls related to NGO campaigns.
Explain NGO programs and fundraising initiatives to potential donors.
Maintain accurate donor and campaign records.
Resolve customer or donor queries professionally.
Meet daily and monthly performance targets.
Follow company policies and data privacy guidelines.
Coordinate with internal teams when required.
Required Skills
Good verbal and written communication skills.
Basic computer knowledge
Customer service and interpersonal skills.
Ability to work in a team.
Problem-solving and active listening skills.
Qualifications
12th Pass / Graduate
Freshers and experienced candidates can apply.
Experience in customer service or BPO is an advantage.
Work Environment
Full-time role.
Work from office