Key Responsibilities:
Making outbound calls: Reaching out to potential customers to promote products or services.
Inbound call handling: Answering calls from interested customers and converting them into sales.
Product knowledge: Understanding the features and benefits of the products or services offered.
Sales and negotiation skills: Persuading customers to purchase and negotiating price and terms.
Customer relationship management: Building and maintaining positive relationships with customers.
Meeting sales targets: Achieving individual and team sales goals.
Troubleshooting and customer service: Addressing customer inquiries and complaints.
Database management: Maintaining and updating customer information.
Cross-selling and upselling: Identifying opportunities to sell additional products or services.