Roles & Responsibilities
Make outbound calls to prospective students and parents and introduce Intellea's courses and programs
Understand each student's education background, interests and career goals to identify interested prospects
Explain course details, benefits and learning format clearly
Follow up regularly with interested and pending leads
Schedule counselling calls or meetings with the Academic Counselling team
Handle incoming enquiries and pass detailed academic questions to the right team
Update lead status, call outcomes and follow-up dates in the CRM
Maintain daily call records and achieve calling and appointment targets
Coordinate with the Counselling, Sales and Operations teams for smooth lead handover
Skills & Requirements
Candidates with 2-5 years of experience in telecalling, inside sales, customer support or lead generation can apply (training will be provided)
Good spoken communication in Tamil and English
Clear, confident and polite voice on phone calls
Good listening, follow-up and time-management skills
Basic computer knowledge (MS Office / Google Workspace); CRM training will be given
Willing to work towards daily and monthly targets