Make outbound calls to customers with overdue payments and remind them of pending dues.
Negotiate and convince customers for timely repayment or settlement of outstanding amounts.
Maintain accurate records of customer interactions and payment commitments in the system.
Follow up on broken promises or delayed payments.
Provide customers with account information and payment options.
Coordinate with internal departments such as Accounts, Customer Service, and Credit teams to resolve disputes or discrepancies.
Achieve individual and team-based collection targets.
Ensure compliance with company policies and regulatory guidelines during customer interactions.
Prepare and submit daily, weekly, and monthly reports on collection status and performance.