टेली कॉलिंग

Roles & Responsibilities – CRE (Service)

1. Ensure minimum office attendance of 95%.

2. Be responsible for achieving the NPS score targets as defined by RIPL.

3. Check vehicle service history before calling customers.

4. Reschedule appointments for customers who have not confirmed.

5. Call customers as per the approved calling script on N-7 day.

6. Register all incoming calls as service appointments.

7. Follow up and communicate with non-contactable customers.

8. Inform customers about the estimated service cost.

9. Provide information about service facilities such as Pit Stop and Pick-up & Drop.

10. Make appointment confirmation calls on N-1 day.

11. Manage and update Service Advisor (SA) allocations.

12. Prepare the daily appointment list on N-1 day and share it with Service Manager, CRM, Parts, and Security.

13. Follow up with No-Show customers and reschedule their appointments.

14. Maintain all mandatory reports as per CARE 2.0 SOP, including:

    • Calling & Appointment Register

    • Daily SDR Monitoring

    • SA Allocation Sheet

    • Pick-up & Drop Register

15. Coordinate with Pick-up & Drop drivers for smooth operations.

16. Maintain complete records and documentation of the Pick-up & Drop process.

17. Monitor and maintain KPIs as per CARE 2.0 targets for SDR and Pick-up & Drop.

18. Submit daily reports to CRM and share the calling report in the official WhatsApp group.

• इस फुल टाइम सेल्स / बिज़नेस डेवलपमेंट Job में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।