Make outbound calls to potential customers and share product/service information.
Attend inbound calls, resolve queries, and provide accurate information.
Convert inquiries into confirmed leads.
Maintain daily call reports and follow-up schedules.
Build and maintain strong customer relationships.
Handle customer complaints professionally.
Follow up for payments, order updates, or required documents (if applicable).
Maintain a courteous and professional tone on calls.
Explain product features, pricing, offers, and company benefits clearly.
Schedule appointments for the field sales team (if required).
Update CRM/Excel sheets with lead details.
Maintain and update call logs, lead sheets, and follow-up tracker.
Report daily/weekly performance to seniors.
Ensure accuracy in data entry and documentation.