Senior Inbound Sales Advocate - Consumer Technology

Senior Engineer - Cloud & Infra Management Role Summary We are looking for a customerfocused Inbound Sales Advocate to support Microsofts consumer portfolio across phone and chat channels This role is responsible for engaging inbound customers understanding buying intent recommending the right products and guiding customers toward a successful purchase decision The ideal candidate combines strong consultative selling ability with confidence empathy and product curiosity Key Responsibilities Serve as the first point of contact for inbound consumer sales inquiries across phone and digital chat channels Understand customer needs quickly and identify productfit opportunities across Microsoft consumer offerings Use consultative selling techniques to recommend relevant devices software and addon solutions Guide customers through the purchase journey and help move them toward a buying decision Handle objections professionally and build trust through knowledgeable customerfriendly conversations Recommend followup actions and schedule future touchpoints where appropriate Accurately document customer interactions needs and outcomes in CRMsales systems Capture customer insights and feedback to improve the overall sales experience Maintain high standards of privacy security compliance and customer data handling Meet defined performance goals for sales conversion customer satisfaction and productivity Required Skills Technical Functional Consultative sales and telesalesTechno Sales capability Strong verbal and written communication skills Ability to manage customer conversations over phone and chat Working knowledge of CRMsales tools and Microsoft Office applications Strong probing objection handling and closing skills Good understanding of consumer electronics software and competitive products Typing proficiency suitable for realtime chat support 55 WPM preferred Preferred Skills Good to Have Experience selling consumer technology products such as laptops tablets gaming or software subscriptions Exposure to omnichannel sales or digital commerce environments Familiarity with Microsoft products such as Surface Office Xbox and WindowsAzureM365Dynamics 365 Experience working in multicultural or international customerfacing environments Experience Required 2 years of experience in inbound sales telesales or customerfacing sales support Prior experience in consumer technology electronics retail tech or digital commerce preferred Educational Qualifications Bachelors degree preferred Equivalent work experience in salescustomer engagement may be considered Key KPIs Success Metrics Sales conversion rate Revenue or sales target attainment Customer satisfaction CSAT Attachupsell rate Followup completion rate Interaction quality and compliance adherence TeamStakeholder Interaction Works closely with team leads trainers quality coaches and operations teams Participates in regular coaching and performance reviews Supports customer insight sharing with internal stakeholders Any DomainSpecific or ProjectSpecific Requirements High English proficiency required Familiarity with Microsoft products such as Surface Office Xbox and WindowsAzureM365Dynamics 365 Strong cultural awareness for the supported selling market Ability to work in a structured highvolume inbound sales environment