We are seeking a motivated and customer-focused Sales and Customer Support Representative to join our team. The ideal candidate will be responsible for driving sales, providing excellent customer service, resolving customer issues, and building long-term client relationships.
Engage with prospective and existing customers to understand their needs and recommend appropriate products or services.
Handle inbound and outbound sales inquiries through calls, emails, chat, or CRM platforms.
Meet or exceed monthly sales targets and KPIs.
Follow up on leads and maintain an organized pipeline of prospects.
Collaborate with the marketing team on campaigns and promotions.
Upsell and cross-sell additional products/services to existing customers.
Respond promptly to customer inquiries via phone, email, chat, or social media.
Resolve product or service issues efficiently and professionally.
Maintain detailed records of customer interactions and transactions.
Provide feedback to internal teams to improve products, services, or processes.
Educate customers about features, pricing, policies, and usage.
Ensure high levels of customer satisfaction and loyalty.