Leadership and Team Management: Recruit, mentor, and train staff to achieve high-performance standards.
Performance Optimization: Set and monitor monthly/annual targets (KPIs) and provide coaching.
Client Relationship Management: Address client inquiries, improve service delivery, and maintain key relationships.
Strategic Planning: Develop business expansion plans, identify new market opportunities, and set objectives.
Operational Management: Ensure adherence to agency policies, regulations, and industry standards.
Financial Oversight: Monitor budgets, expenses, and profitability to ensure financial targets are met.