Role Overview:
The Team Leader –This role involves leading a team to achieve closure targets, handling tenant interactions, and ensuring high customer satisfaction. The ideal candidate will be a sales-driven professional with strong negotiation skills, capable of converting leads into successful closures, including managing walk-ins and resolving escalations to boost sales numbers.
Responsibilities:
1. Sales Leadership
Drive sales targets for the ROL process, ensuring consistent achievement of monthly and quarterly closure numbers.
Motivate and manage the TRM’s teams to maximize lead-to-closure conversions.
Monitor individual and team performance, providing guidance to exceed sales objectives.
2. Lead Management and Conversion
Oversee the allocation and follow-up of leads to ensure no prospects are missed.
Engage directly with tenants, including walk-ins, to explain the process, clarify doubts, and provide customized solutions.
Negotiate budgets, agreements, and terms with tenants to finalize closures.
Foster trust and transparency to ensure tenant satisfaction and successful Closure.
3. Escalation and Objection Handling
Address and resolve tenant objections during the sales process, ensuring a positive experience.
Manage escalations related to negotiations, trust issue about the process, driving towards successful resolutions that align with business goals.
4. Team Training and Development
Train team members on sales strategies, customer handling, and negotiation techniques to improve performance.
Conduct regular knowledge-sharing sessions to update the team on SOPs, agreements, and service offerings.
5. Collaboration and Coordination
Cross-Department Collaboration : Work closely with the posting and digital marketing teams to improve lead quality and quantity.
Collaborate with FRMs and HODs to ensure full accountability and effective management of prospects
Seamless Communication: Ensure seamless communication between TRMs, FRMs, and other departments to meet tenant needs effectively.
Escalation Coordination: Coordinate with the customer support team to address escalations and any property-related concerns, ensuring high levels of customer satisfaction.
6. Sales Reporting and Analysis
Track team performance metrics such as conversion rates, closure numbers, and lease amount.
Provide detailed sales reports and insights to management, identifying areas for improvement and growth.
Analyze tenant feedback and backouts and sales trends to refine strategies and improve the sales process.
Taking the complete ownership of every lead generated and maintaining the track of it.
Customer Interaction and Support
Walk-In Handling: Manage tenants visiting the office for negotiations, process clarifications, and convert these interactions into successful closures.
Face-to-Face Support: Provide excellent face-to-face customer handling, addressing queries and building trust to ensure satisfaction.
Payment Follow-Up: Actively follow up with customers for pending payments, ensuring timely collection and minimizing delays.
Education and Experience
· Bachelor’s degree in Sales, Marketing, Business Administration, or a related field.
· Minimum 3–5 years of proven experience in sales, with a strong background in real estate, property leasing, ed-tech, or insurance industries.
· Demonstrated success in lead conversion performance and team management.
· Strong experience in data-driven decision-making with advanced proficiency in MS Excel (reports, pivot tables, dashboards, and performance tracking).
· A consistent record of achieving and exceeding sales targets through strategic planning and team motivation.