Key Responsibilities
Act as a single point of coordination between Sales, Delivery, and Clients to ensure clear and consistent communication.
Interact regularly with clients to understand requirements, gather feedback, and address concerns related to ongoing projects or campaigns.
Translate client feedback and requirements into clear action points and coordinate with the respective internal teams for execution.
Track delivery timelines, milestones, and service commitments to ensure on-time and quality delivery.
Monitor campaign performance and execution status across projects.
Prepare and submit daily delivery and performance reports to HODs, including status updates, issues, and action plans.
Support the Sales team with post-sales coordination, documentation, and client follow-ups.
Maintain records of client communication, approvals, changes, and feedback.
Escalate risks, delays, or performance gaps to management in a timely manner.
Ensure a high level of client satisfaction by facilitating smooth coordination and quick resolution of issues.
Skills & Competencies
Strong communication and interpersonal skills
Excellent coordination and follow-up abilities
Client-handling and relationship management skills
Good understanding of sales processes and service delivery
Analytical mindset with basic understanding of campaign performance metrics
Proficiency in MS Excel, email communication, and reporting tools
Ability to multitask and work in a fast-paced environment