Sales Coordinator / Executive

Company: GSS Group
Industry: Homogenizers Manufacturer

Company Description:

GSS Group is a leading manufacturer of homogenizers used for creating stable emulsions, suspensions, and dispersions. We design and manufacture advanced homogenization systems using state-of-the-art technology and a fully computerized CNC workshop, serving multiple industrial sectors.

Role Summary:

The Mechanical Sales Coordinator will act as a bridge between customers, sales team, and production/service departments. The role involves handling customer inquiries, preparing quotations, managing orders, and ensuring smooth coordination for timely delivery and after-sales support.

Key Responsibilities:

1. Customer Relationship Management

· Handle customer inquiries and respond to technical and commercial queries

· Maintain relationships with existing clients and follow up with potential leads

· Understand customer requirements and coordinate with internal teams

2. Quotation & Sales Support

· Prepare and share quotations with support from the technical team

· Follow up on quotations and convert leads into orders

· Assist the sales team in achieving targets

3. Order Management

· Process customer orders and update them in ERP/CRM systems

· Confirm order details, specifications, and delivery timelines

· Coordinate with production for timely execution

· Track dispatch and ensure on-time delivery

4. Payment Follow-up

· Coordinate with customers for payment collection

· Track outstanding payments and update records

5. Coordination with Internal Teams

· Act as a link between sales, production, service, and dispatch teams 

· Coordinate installation and servicing schedules with service engineers

· Ensure smooth communication between departments

6. Sales Analytics & Reporting

· Maintain customer database and sales records

· Prepare sales reports, MIS, and performance tracking

· Analyze customer data and identify new opportunities

7. Administrative & CRM Management

· Maintain CRM system and customer records

· Schedule meetings and manage communication

· Prepare sales presentations, brochures, and documents

8. After-Sales Support

· Provide support to customers post-delivery

· Handle service requests and coordinate with service team

Required Skills & Qualifications:

Education:

· Diploma / Bachelor’s Degree in Mechanical Engineering or related field

Experience:

· 1–3 years of experience in sales coordination / sales support (preferably in manufacturing industry)

Technical Skills:

· Basic understanding of mechanical systems and industrial equipment

· Knowledge of ERP 9 systems

· Proficiency in MS Excel and MS Office 

Core Skills:

· Strong communication and customer handling skills

· Good organizational and multitasking ability

• इस फुल टाइम सेल्स / बिज़नेस डेवलपमेंट Job में 1 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।