Sales Coordinator / Executive

Key Roles & Responsibilities

1. Sales Support & Lead Management

• Inquiry Handling: Be the first point of contact for inbound inquiries via phone, email, or web.

• Lead Qualification: Vet incoming leads to ensure they meet company criteria before assigning them to the senior sales team.

• Quotation Management: Prepare accurate and professional price quotations, proforma invoices, and sales contracts.

2. Coordination & Scheduling

• Appointment Setting: Schedule meetings and product demonstrations for the Sales Manager or General Manager.

• Logistics Liaison: Coordinate with the warehouse or production team to provide customers with accurate lead times and delivery updates.

• After-Sales Support: Act as the bridge for customers post-purchase to ensure a smooth transition to the service or installation team.

3. Data & CRM Administration

• Record Keeping: Maintain an up-to-the-minute database of all client interactions in the CRM.

• Reporting: Prepare weekly sales activity reports, including "Lead-to-Quote" and "Quote-to-Order" ratios.

• Documentation: Ensure all KYC and payment documents are collected and filed correctly for every transaction.

Candidate Requirements

FeatureRequirementEducationBachelor’s degree in Business, Marketing, or a related field.Experience2–5 years in a sales support or customer-facing role.Tech SkillsHigh proficiency in MS Excel (VLOOKUPs, Pivot Tables) and CRM software.AttributesExceptional organizational skills and the ability to multitask under pressure.

Success Metrics (KPIs)

1. Response Time: Maintaining an average response time of under [e.g., 2 hours] for new inquiries.

2. Data Accuracy: Zero errors in quotations and sales orders sent to clients.

3. Conversion Assistance: Percentage of "cold" inquiries successfully moved to the "qualified lead" stage.

4. Documentation Compliance: 100% completion of client files before handover to accounts.

• इस फुल टाइम सेल्स / बिज़नेस डेवलपमेंट Job में 1 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।