Auro Engineering Company is looking for a proactive, organized and customer-focused Sales Coordinator to support the sales team in managing customer enquiries, quotations, order processing, follow-ups and coordination with internal departments. The ideal candidate should have excellent communication, strong follow-up skills and the ability to manage multiple activities efficiently.
Key Responsibilities
- Handle customer enquiries received through calls, emails and WhatsApp.
- Prepare and send accurate quotations, offers, proforma invoices and other sales documents.
- Coordinate with the sales team for enquiries, follow-ups and order closures.
- Maintain and regularly update records of enquiries, quotations, orders and customer information.
- Follow up with customers for quotations, Purchase Orders, payments and delivery schedules.
- Coordinate with Engineering/Design, Production, Purchase, Dispatch and Accounts for smooth execution of customer orders.
- Track order progress and provide timely updates to customers.
- Assist the sales team in maintaining existing customer relationships and generating repeat business.
- Handle customer queries and coordinate with relevant departments for timely resolution.
- Prepare daily/weekly sales reports and maintain accurate Excel/CRM records.
- Ensure timely communication and documentation throughout the sales cycle.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong customer-service and relationship-management skills.
- Good follow-up, coordination and negotiation abilities.
- Proficiency in MS Excel, MS Word and Email.
- Strong attention to detail and accuracy in quotations and documentation.
- Ability to multitask, prioritize work and meet deadlines.
- Professional telephone etiquette.
- Ability to work independently as well as part of a team.