The Sales Coordinator will support the sales team by managing schedules, preparing sales documents, handling customer queries, and coordinating with internal departments to ensure smooth sales operations. The role requires strong communication, organizational skills, and attention to detail.
Assist the sales team with day-to-day operations and administrative tasks.
Coordinate with clients for order confirmations, delivery schedules, and follow-ups.
Prepare and send quotations, proposals, and sales agreements.
Maintain accurate records of sales activities, leads, and customer interactions.
Process sales orders in the ERP/CRM system.
Coordinate with the logistics and production teams to ensure timely delivery of goods.
Prepare sales reports, MIS, and monthly performance summaries.
Act as the first point of contact for customer inquiries.
Address customer complaints or redirect them to the concerned department.
Maintain strong relationships with existing and potential clients.
Communicate with warehouse, finance, and accounts teams regarding orders, dispatch, invoices, and payments.
Ensure smooth coordination between sales and operations for seamless service delivery.
Track sales targets and performance of the sales team.
Generate daily/weekly/monthly reports for management review.