सेल्स को-ऑर्डिनेटर

Sales Coordinator – Inbound

Location: IBC, Piplod, Surat

Experience: 0–2 Years | Freshers can also apply

Employment Type: Full-Time

Industry: Infrastructure / Logistics / Material Handling

Job Summary: We are looking for a Sales Coordinator – Inbound to handle incoming customer enquiries received through online platforms such as e-commerce platforms. The candidate will be responsible for calling customers who have shown interest in our products, understanding their requirements, preparing quotations, regular follow-ups, and converting enquiries into confirmed orders. The role involves working closely with customers looking for Racks, Trolleys, Pallets, and other material handling and storage solutions.

Key Responsibilities:

• Handle and respond to inbound enquiries received through E-commerce, website and other online platforms.

• Call customers who have searched for or enquired about our products and understand their exact requirements.

• Communicate with customers regarding product specifications, quantity, size, application, delivery requirements, and pricing.

• Prepare and share quotations, product details, commercial proposals, and other required documents.

• Follow up with customers through calls, WhatsApp, and emails to convert enquiries into sales.

• Maintain proper records of enquiries, customer requirements, quotations, follow-ups, and sales status.

• Coordinate with the internal team to obtain product availability, pricing, technical details, and delivery timelines.

• Handle customer queries and provide appropriate product information. • Negotiate with customers regarding price, quantity, delivery, and commercial terms within approved guidelines.

• Coordinate with the operations/dispatch team for smooth execution of confirmed orders.

• Maintain regular follow-up with prospective customers and identify opportunities for repeat business.

• Update lead trackers, quotation records, customer databases, and daily/weekly sales reports.

• Ensure timely follow-up on all open enquiries until they are converted, lost, or closed.

• Maintain professional relationships with existing and prospective customers.

Products / Solutions:

Industrial & Warehouse Racks, Material Handling Trolleys, Industrial Pallets, Storage & Handling Solutions, Other Infrastructure / Material Handling Products.

Required Skills:

• Good communication and customer-handling skills.

• Strong follow-up and convincing skills.

• Good knowledge of quotation preparation and basic commercial calculations.

• Comfortable with inbound calling and customer interaction.

• Basic understanding of E-commerce, Justdial, or similar online lead platforms.

• Good knowledge of MS Excel, Word, Email, and WhatsApp.

• Ability to understand customer requirements and coordinate with internal teams.

• Good organizational and time-management skills.

• Target-oriented approach with a focus on lead conversion and sales closure.

Qualification & Experience:

• Graduate in any discipline; BBA/B. Com/MBA preferred.

• Experience: 0–2 years in Inside Sales, Sales Coordination, Inbound Sales, Telecalling, Customer Coordination, or Business Development.

• Freshers can also apply if they have good communication and convincing skills.

Interested candidates may share their updated resume on

WhatsApp: 9313020281
Mail: vedant.dave@ethicsgroup.in

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