Retail Relationship Manager - Sales and Business Development

Relationship Manager - Retail Sales & Business Development Identify and acquire new customers through field visits, referrals, and lead generation activities. Promote retail loan products such as Home Loans, Loan Against Property (LAP), Personal Loans, and other retail finance products. Achieve monthly, quarterly, and annual sales targets. Build and maintain relationships with builders, real estate agents, DSAs, and channel partners. Customer Relationship Management Understand customer financial requirements and recommend suitable products. Provide end-to-end assistance throughout the loan application process. Ensure high levels of customer satisfaction and timely resolution of queries. Maintain regular contact with existing customers for repeat business and referrals. Loan Processing & Documentation Collect customer documents and ensure completeness and accuracy. Coordinate with Credit, Operations, Legal, and Technical teams for smooth processing. Track loan applications and update customers on status. Portfolio Management Monitor customer portfolio quality. Support collection and recovery efforts when required. Ensure minimal delinquency in sourced accounts. Compliance & Reporting Adhere to regulatory guidelines and company policies. Maintain accurate records in CRM and other systems. Prepare and submit daily sales and activity reports. Required Qualifications Graduate in any discipline (MBA/PGDM preferred). 1-5 years of experience in Retail Banking, Housing Finance, NBFC, or Financial Services. Freshers with strong sales aptitude may also be considered. Key Skills Sales and negotiation skills Customer relationship management Lead generation and business development Communication and presentation skills Documentation and process knowledge Market and competitor analysis MS Office and CRM proficiency