Oversee daily operations of multiple stores/outlets within the assigned area.
Ensure smooth functioning, standard processes, and compliance with company SOPs.
Monitor store hygiene, safety, and operational standards.
Achieve monthly sales targets for all stores in the region.
Analyze sales performance and develop strategies to increase revenue.
Identify opportunities for upselling, cross-selling, and business growth.
Manage Store Managers and staff across locations.
Provide coaching, training, and performance feedback.
Ensure adequate staffing, scheduling, and manpower planning.
Maintain high customer service standards across all stores.
Handle escalated customer issues and ensure quick resolution.
Conduct customer experience audits and implement improvements.
Monitor stock levels, ordering, shrinkage, and damage control.
Ensure accurate inventory management and timely replenishment.
Implement cost-control measures to reduce operational waste.
Ensure compliance with company policies, statutory requirements, and audit standards.
Prepare and present area performance reports to senior management.
Monitor P&L, budgets, expenses, and operational KPIs.
Train new joiners and upskill existing staff.
Conduct regular meetings and workshops for store teams.
Promote discipline, teamwork, and work ethics.
Conduct regular field visits to all stores.
Check store performance, display standards, manpower, and customer flow.
Implement corrective measures immediately.