Reservation Associate

Company Description

Uno Hotels is dedicated to delivering exceptional service that ensures its guests enjoy memorable and extraordinary stays. We strive to create welcoming and unique experiences that guests will always cherish. At Uno Hotels, hospitality is our passion, and we are committed to meeting the needs of our guests with care and attention to detail. Join us in making every guest feel valued and every stay unforgettable.

The Reservation Associate is responsible for handling all room reservations, maximizing occupancy and revenue, and delivering excellent customer service to guests through phone, email, and online channels.

Key Responsibilities

• Manage all incoming reservations via phone, email, OTA (Booking.com, Expedia), and website

• Ensure accurate entry of bookings into the PMS

• Handle modifications, cancellations, and special requests promptly

• Upsell room categories, packages, and add-ons (breakfast, parking, early check-in)

• Promote direct bookings to reduce OTA dependency

• Follow rate strategies set by the revenue team

• Respond to guest queries in a professional and timely manner

• Provide information about hotel facilities, location, and nearby attractions

• Ensure a high level of customer satisfaction

• Monitor OTA extranets for new bookings and updates

Key Skills & Requirements

• Previous experience in hotel reservations or front office (preferred)

• Strong communication and interpersonal skills

• Familiarity with OTA platforms like Booking.com, Expedia, etc

KPIs (Performance Indicators)

• Conversion rate (inquiries to bookings)

• Accuracy of reservations

• Upselling revenue

• Response time to inquiries

• Guest satisfaction scores

• इस फुल टाइम सेल्स / बिज़नेस डेवलपमेंट Job में सेल्स / बिज़नेस डेवलपमेंट में 1 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।