A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
20,000 - 25,000 /महीना
Five Splash Infotech Private Limited
तुर्भे, नवी मुंबई
सेल्स / बिज़नेस डेवलपमेंट में 6 - 72 महीने का अनुभव
फुल टाइम
We are looking for a Senior Customer Support Officer to support merchants in accessing loan
facilities quickly and efficiently. The role involves guiding merchants through their loan eligibility,
assisting with documentation, and managing the complete merchant lifecycle until loan
disbursement. The ideal candidate should have strong communication and relationship management
skills, with prior experience in merchant servicing, lending operations, or customer support.
Key Responsibilities
• Assist merchants in understanding their loan eligibility and available funding options.
• Guide merchants through the end-to-end loan application process.
• Support merchants in collecting and validating required documentation.
• Coordinate with internal teams to ensure timely processing and loan disbursement.
• Manage the complete merchant lifecycle from onboarding to disbursement.
• Build & maintain strong relationships with merchants to ensure positive customer
experience.
• Address merchant queries and provide prompt resolutions.
• Maintain accurate records and ensure adherence to process guidelines.
Candidate Profile
• Female candidate preferred.
• Minimum 1 year of relevant experience in merchant support, customer service, lending
operations, or relationship management.
• Candidates from NBFC, banking, fintech, or financial services backgrounds will be preferred
