Key Responsibilities
1. Client Coordination & Relationship Support
• Serve as the day-to-day contact for assigned designer and boutique clients.
• Track and maintain up-to-date knowledge of each client’s design direction, product preferences, and order cycles.
• Assist in building strong client relationships through timely communication and service coordination.
2. Sales Process Coordination
• Support the entire sales cycle: manage enquiries, coordinate sampling, send quotations, follow up on approvals, assist with order placement, and ensure timely delivery.
• Recommend fabric/material options based on inputs like mood boards, design briefs, and budgets.
• Work closely with internal teams (design, sourcing, production, and logistics) to ensure smooth execution of each stage.
3. Client Growth & Retention Assistance
• Help identify upcoming collection needs through regular client check-ins and trend tracking.
• Coordinate repeat orders and ensure timely after-sales support to enhance customer satisfaction.
• Schedule and assist with virtual or in-person meetings to strengthen relationships and explore upselling opportunities.
4. New Client Onboarding
• Assist the sales team in identifying and onboarding new design-led clients.
• Collect and document key client preferences and profiles during the onboarding process.
• Coordinate with internal departments to ensure new clients receive a seamless initial experience.