Key Responsibilities:
Handle both inbound and outbound calls in a professional manner
Generate leads and convert them into successful sales
Achieve and exceed sales, lead generation, and service targets
Build and maintain strong relationships with customers
Understand customer needs and recommend suitable products/services
Manage customer escalations and resolve issues efficiently
Maintain accurate records of calls and customer interactions
Follow up with leads and ensure timely closure
Provide guidance and support to junior team members
Ensure high levels of customer satisfaction Requirements & Skills:
Proven experience in telecalling, telesales, or customer support
Strong communication, negotiation, and interpersonal skills
Ability to handle inbound and outbound calls professionally
Experience in achieving sales, lead generation, or service targets
Capability to manage escalations and resolve customer issues
Basic computer knowledge (MS Office, CRM tools, data entry, etc.)
Strong problem-solving and multitasking abilities
Ability to work under pressure and meet deadlines Key Competencies:
Sales and persuasion skills
Customer handling and relationship management
Conflict resolution and escalation management
Time management and organisational skills