Key Relationship Manager - Used Commercial Vehicles

Key Relationship Manager - UCV Home Sales officer - USED CARS SNO. OBJECTIVE WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Deliver UC disbursemet as per productivity norms by managing SO productivity 40% Branch Sales Manager Productivity as defined As per annexure 1 2 Maintain branch profitability WIRR to be 17% and PF to be 1.1% 20% WIRR to be 17% & PF to be 1.1% As per annexure 2 3 PDD Collection Plan 10% Branch 60+DPD PDD should be with in 5% As per annexure 3 4 Manage and monitor the portfolio quality and follow up with ED cases for timely resolution 10% % of ED (12 months) As per annexure 4 5 Training Mandays 5% Average Mandays of Training per Team Member As per annexure 5 6 Process Orientation 5% Audit Score As per annexure 6 7 Team Management 10% % of Attrition & % of eligible employees earning incentive As per annexure 7 Annexure - 1 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Actual Disbursement Vs Objectives >110% 101 - 110% 91 - 100% 80 - 90% Annexure - 2 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) % Achievement >120% 100% - 120% 95% - 100% 85% - 95% Annexure - 3 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) % of ED (12 months) 1.1 - 2.0% 2.1 - 3.0% 3.1 - 4.0 % > 4.0% Annexure - 4 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) % Achievement >120% 100% - 120% 95% - 100% 85% - 95% Annexure - 5 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) % Achievement >120% 100% - 120% 95% - 100% 85% - 95% Annexure-6 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99 Annexure-7 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Audit Score >95% 91 - 95% 81-90% 71-80% Annexure-8 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Attrition % 11% - 15% Annualized Attrition 16% - 25% Annualized Attrition 26% -35% Annualized Attrition >35% Annualized Attrition % of eligible employees earning incentive >75% of employees earned incentive >50%-75% of employees earned incentive 35%-49% of employees earned incentive 20-34% of employees earned incentive