Inside Sales Executive

Role: Inside Sales Associate– Credit Card Growth

Location: Bengaluru ( WFO)

Shift Timings : US Shifts/ Rotational

Employment Type: Full-Time

We are seeking a performance-driven Inside-Sales Associate to convert and activate

Zolve Credit Card users across Indian outbound and US-resident student/professional

segments. You will own the funnel from lead engagement to first transaction, ensuring

clarity, trust, and a smooth onboarding experience.

RESPONSIBILITIES

Lead Engagement & Qualification

● Call and follow up with leads daily through CRM.

● Assess customer profile and update CRM with accurate status.

● Maintain strong connection and first-contact quality.

Target: ≥70% connection rate | 100% CRM accuracy.

Application Conversion

● Explain card benefits and process clearly.

● Assist prospects via call/WhatsApp to complete applications.

● Address doubts on eligibility, KYC, and usage.

Target: ≥40% application completion.

Activation & First Transaction

● Guide users through activation and Apple/Google Pay setup.

● Encourage first purchase using rewards/benefits.

Target: ≥30% complete first transaction within 10 days.

CRM Hygiene & Reporting

● Maintain clean, real-time CRM data.

● Submit daily and weekly conversion reports.

Compliance & Quality

● Follow communication standards; avoid high-pressure tactics.

Participate in QA audits.

Target: 0 violations | ≥90% QA score.

Feedback & Learning

● Share insights on objections and funnel gaps.

● Contribute to script/process improvements.

QUALIFICATIONS

Experience

● 1–3 years of telesales or financial-product sales.

● Strong outbound calling background.

Core Skills

● Strong English communication (neutral accent).

● Persuasion, objection handling, and high call stamina.

● CRM proficiency & disciplined documentation.

● Target and results-driven mindset.

Nice to Have

● Credit card sales experience.

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