Inside Sales Executive

Job Title: CASR (Corporate Account Support Representative)

Work Location: Bengaluru, Hebbal

Previous experience: 6 months to 2+ years

Work Timings: Rotational Shifts (Can change based on business need, must work from office with global working windows.)

Role Brief: The Corporate Account Support Representative will be supporting the Corporate Account Managers who work directly with our corporate customers. The key role involves timely and accurate completion of work requests from the production team, CAMs and onshore support representatives.

Job Description: The roles and responsibilities include, but may not be limited to:

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Work closely with the Corporate Account Managers (CAMs) by understanding their contract deliverables

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Act as a liaison for the CAMs, operations (internal departments), local sales and the customer for smooth functioning

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Building strong relationship with the CAMs and onshore support staff to ensure smooth functioning

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Attend the daily/weekly/monthly calls with CAMs, support staff and internal stakeholders

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Engage with the supply chains as and when required to do so for service delivery

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Coordinate for customer account set up with the concerned members to ensure activation in time

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Day to day maintenance of customer accounts

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Ensure any requests pertaining to the accounts are dealt within the timeframe set

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Provide the necessary reports to the customer and CAMs

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Carry out and assist in amendments on the customer accounts pertaining to profile, service and purchase orders, billing and invoicing, etc

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Providing solutions to customer opportunities and escalations

Skills Required

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6 months to 2+ years of Operations excellence (preferably in Sales or Customer Success, Customer Care field)

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Any Degree/Diploma holder

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Experience working with International clients is a plus

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Understanding of operations with good track record of operational delivery

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Should possess excellent communication skills & problem-solving ability

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Should be a team player and have the right professional attitude

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Attention to detail and able to maintain data confidentiality

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Basic knowledge of MS suites, like Word, Excel, and PowerPoint, etc.

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