Counsel clients about available visa categories, country requirements, and eligibility.
Handle inbound/outbound queries via calls, WhatsApp, email, and office walk-ins.
Guide clients through documentation, application procedures, timelines, and fees.
Maintain strong follow-up with leads to convert inquiries into confirmed clients.
Explain program benefits, terms, and processes with clarity and professionalism.
Coordinate with processing teams for case updates and document verification.
Maintain CRM entries and update client status accurately.
Achieve monthly sales and conversion targets set by the company.
Provide excellent customer service and maintain long-term client relationships.