Supervise the day-to-day operations on the floor.
Manage and guide the floor staff.
Ensure excellent customer service.
punctuality, and performance.
Handle customer complaints and resolve issues quickly.
Maintain cleanliness, safety, and discipline on the floor.
Ensure company policies and SOPs are followed.
Coordinate with other departments for smooth operations.
Prepare daily reports and update management.
Train new employees and provide ongoing coaching.
Monitor sales, productivity, and team targets (if applicable).
Ensure sufficient stock, materials, or resources are available.