Job Summary:
The Field Collection & Recovery Executive is responsible for visiting customers who have overdue loan payments, collecting dues, and ensuring timely recovery while maintaining a professional and respectful approach.
Key Responsibilities:
Visit customers at their residence or workplace to collect overdue payments.
Follow up with delinquent customers to ensure timely repayment of loans.
Negotiate payment plans or settlements within company guidelines.
Maintain accurate records of visits, collections, and customer interactions.
Update daily reports in the system or to the reporting manager.
Ensure compliance with company policies and legal guidelines during collections.
Coordinate with internal teams (branch, legal, operations) for recovery cases.
Identify potential risk accounts and escalate when required.