Job Summary
We are seeking a motivated and customer-focused Inbound Sales Representative to handle incoming calls, emails, and chats from potential and existing customers. The role involves understanding customer needs, providing product or service information, and converting inquiries into successful sales while delivering an excellent customer experience.
Key Responsibilities
Handle inbound calls, emails, and online inquiries from customers
Identify customer needs and recommend appropriate products or services
Convert inbound leads into sales opportunities and completed sales
Provide accurate information on pricing, features, and promotions
Maintain detailed and accurate customer records in the CRM system
Resolve customer questions or concerns professionally and efficiently
Meet or exceed individual and team sales targets
Follow company policies, scripts, and quality standards
Collaborate with other departments to ensure customer satisfaction