Customer Support Executive

A Pre-Sales Executive drives revenue by supporting the sales team, identifying client needs, and delivering tailored product demonstrations or proposals. They act as a technical bridge, qualifying leads and designing solutions to close deals. Key responsibilities include managing CRM data, responding to RFPs, and collaborating with product teams

Key Responsibilities and Duties

• Customer Engagement: Actively identify, qualify, and engage potential clients to understand their needs.

• Demonstrations & Presentations: Prepare and deliver high-level product demos, and technical proposals.

• Sales Support:

  Assist the sales team in closing deals by providing technical expertise and tailored solutions

  .

• Market Analysis: Analyze market data to inform sales strategies.

• Documentation: Respond to RFPs (Request for Proposals) and RFIs (Request for Information) with detailed technical data.

• Relationship Management: Build and maintain strong relationships with prospective clients.

  Superleap CRM +8

Required Skills and Qualifications

• Technical Knowledge: Deep understanding of company products, software, or, for IT roles, networking, SaaS, or CRM systems (e.g., SalesforceHubSpot).

• Communication Skills: Strong presentation and articulation skills to explain complex ideas simply.

• Analytical Abilities: Excellent problem-solving skills to map product features to client needs.

• Experience: Typically requires a background in sales support or a related technical field.

• Education: A Bachelor’s degree in Business, Marketing, or a related field

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