Customer Support Executive

We’re Hiring | Support Executive

Location: Noida Sector - 63

Company: Dropdash Technologies Pvt. Ltd.

At DROPDASH, we’re transforming the dropshipping ecosystem by connecting reliable suppliers with D2C brands and e-commerce entrepreneurs worldwide. As we continue to expand, we’re looking for a Support Executive who is passionate about customer success and delivering exceptional support experiences.

What You’ll Do

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.

• Troubleshoot customer issues and provide effective solutions or escalate concerns when necessary.

• Maintain accurate records of customer interactions, transactions, and feedback.

• Coordinate with internal teams such as Operations, Technical, and Finance to resolve customer concerns.

• Ensure service-level agreements (SLAs) are met and customer expectations are managed effectively.

• Assist in onboarding new customers and guide them through products and services.

• Provide after-sales support and handle customer complaints with patience and professionalism.

• Prepare daily, weekly, and monthly reports on customer support activities.

• Stay updated on company products, services, and processes to provide accurate information.

• इस फुल टाइम सेल्स / बिज़नेस डेवलपमेंट Job में सेल्स / बिज़नेस डेवलपमेंट में 0 - 1 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।