A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
10,000 - 24,000 /महीना
Blackhole Retail
ओखला इंडस्ट्रियल एरिया, दिल्ली
सेल्स / बिज़नेस डेवलपमेंट में 6 - 24 महीने का अनुभव
ఫుల్ టైమ్
Key Responsibilities
Respond to customer inquiries through phone, email, and chat promptly and professionally.
Process and manage warranty registrations in a timely and accurate manner.
Handle customer queries via phone, email, or chat, ensuring a positive customer experience.
Maintain a calm and empathetic approach while dealing with various customer types.
Provide accurate product and service information to customers.
Maintain records of customer interactions and update warranty data in the system.
Coordinate with internal teams for issue resolution or escalations.
Update and maintain customer records and interactions in CRM systems.
Ensure follow-ups with customers to confirm query resolution and satisfaction.
Required Skills & Qualities
Resolve customer complaints and issues efficiently to ensure high customer satisfaction.
Participate in training programs to improve customer service skills.
Excellent communication skills in English and Hindi.
Soft-spoken and customer-oriented approach.
Strong problem-solving and listening skills.
Basic computer knowledge and ability to work on Excel, CRM/ERP tools.
Ability to work in a fast-paced e-commerce environment.
