Customer Success Manager

Customer Success Manager It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Job Responsibilities: Map customer business objectives to Microsoft’s consumption milestones, establishing clear success plans and governance frameworks. Monitor, analyze, and maximize active usage of Azure Data & AI workloads, systematically unblocking technical or operational barriers to consumption. Identify white-space opportunities within existing customer environments to position advanced Microsoft Fabric capacities, premium Copilot integrations, and advanced Azure AI services. Proactively track customer health metrics, conduct regular Quarterly Business Reviews (QBRs), and execute strategies for at-risk deployments. Help partners and enterprise clients quantify and showcase the return on investment (ROI) achieved through their implemented AI and data modernization workloads. Collaborate with technical and commercial teams to ensure high renewal rates while building predictable pipelines for portfolio expansion. Core Focus: Deep understanding of capacity optimization, workload monitoring, and consumption metrics specific to Microsoft Fabric (OneLake, Lakehouse, Power BI capacities). Familiarity with user adoption tracking, consumption patterns, and extension scenarios for Microsoft Copilot Studio and Azure OpenAI workloads. Expertise in Azure cost management, resource utilization analytics, and optimizing cloud spend to drive healthy, scalable platform growth. Experience Level Mid Level