Key Responsibilities:
Handle customer queries and complaints via calls professionally and promptly
Maintain service quality as per Flipkart standards
Ensure quick resolution and customer satisfaction in every interaction
Update call records and maintain accurate documentation
Coordinate with internal teams to ensure issue closure
Meet performance targets including attendance, quality, and productivity
Eligibility Criteria:
Minimum education: 12th pass (Higher Secondary) or above
Minimum 1 year of experience in any field/domain
Strong fluency in both English and Hindi (verbal communication)
Must be willing to work in rotational shifts
Immediate joiners will be given priority
Salary & Benefits:
CTC: ₹26,000/month
Take-Home Salary: ₹22,000/month
Attendance Bonus: ₹3,500/month
Performance Incentives: Up to ₹80,000/month based on KPIs
Interview Process (Online):
HR Screening Round
Versant Test (Level 5 qualification mandatory)
Operations Round
Client Round (Final Selection)