Responsible for handing entire CRM Post sale activities from onboarding to possession Preparation and issue of Allotment Letters, Demand Letters, Reminders and Agreement of sale with due diligence
Ensure follow up for customer documents collection and home loan processing
Prompt Follow-up with customers for instalments payment due & overdues
Prepare MIS reports of payment receivables, outstanding etc
Coordinating with Sales team & Accounts Team regularly with regards to payments clearance & customer account reconciliations
Respond and resolve all kinds of customer queries and concerns to the complete satisfaction of customers
Ensure customers units are handed over to their satisfaction and as per SOP, which includes snagging and de-snagging process