कस्टमर रिलेशनशिप एग्जीक्यूटिव

Job Title: Customer Relationship Executive

Job Summary

We are seeking a proactive and customer-focused Customer Relationship Executive to join our team. The ideal candidate will be responsible for managing client relationships, addressing customer queries, providing product/service information, and ensuring overall customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering exceptional service.

Key Responsibilities

• Build and maintain strong, long-term relationships with customers.

• Handle customer inquiries via phone, email, and in person.

• Provide accurate information about products and services.

• Resolve customer complaints and issues promptly and professionally.

• Follow up with clients to ensure their issues are resolved and satisfaction is achieved.

• Maintain updated customer records in CRM systems.

• Coordinate with internal teams (sales, support, operations) to meet customer needs.

• Identify up-selling or cross-selling opportunities when appropriate.

• Prepare reports on customer feedback, service performance, and trends.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferred).

• Proven experience in customer service, client handling, or sales support.

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship-building abilities.

• Ability to multitask and manage time effectively.

• Problem-solving attitude with high customer orientation.

• Proficiency in MS Office and CRM tools (added advantage).

Preferred Qualities

• Warm, professional, and customer-centric attitude.

• Ability to stay calm under pressure.

• Strong listening skills and empathy.

• Team player with a positive approach.

Work Environment

• Job Type: Full-time

• Location: On-site / Hybrid / Remote (Customize as needed)

• Salary: As per industry standards

• Benefits: Incentives, training & development, growth opportunities

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• इस फुल टाइम सेल्स / बिज़नेस डेवलपमेंट Job में 1 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।