Respond promptly to customer inquiries via phone, email, and online platforms
regarding shipment status, tracking, and billing.Develop and maintain positive relationships with existing customers to foster loyalty and
repeat business.Coordinate with internal teams like operations, sales, and warehouse to ensure
smooth order processing and delivery.Monitor shipment progress and proactively communicate any delays to customers.Track key performance indicators (KPIs) related to customer service and identify areas
for optimization.Investigate and resolve customer complaints regarding damaged goods, incorrect
deliveries, or billing discrepancies.Maintain accurate customer records and detailed logs of interactions within the CRM
system.Provide accurate information about logistics services and pricing.