Key Responsibilities:
• Make outbound calls to potential or existing customers.
• Answer incoming calls and respond to customer queries.
• Explain products or services in detail.
• Generate leads and set appointments for sales teams.
• Maintain a database of customer information.
• Follow up with customers for feedback or sales conversion.
• Handle customer complaints politely and professionally.
• Achieve daily/weekly/monthly call or sales targets.
• Update call records and reports accurately.