We are looking for a Client Relationship Manager to build strong relationships with clients, understand their needs, and ensure high levels of satisfaction. The role involves managing communication, resolving concerns, and maintaining long-term partnerships that support business growth.
Build and maintain strong, long-lasting client relationships.
Act as the primary point of contact for client queries and support.
Understand client requirements and coordinate with internal teams for timely delivery.
Address client issues and ensure quick resolution.
Conduct regular follow-ups, meetings, and feedback sessions.
Prepare client reports, updates, and performance summaries.
Identify opportunities for upselling and expanding client engagement.
Maintain accurate client records and documentation.
Skills & Requirements:
Excellent communication and interpersonal skills.
Strong problem-solving and negotiation abilities.
Customer-focused mindset with professionalism.
Ability to manage multiple clients and tasks efficiently.
Basic knowledge of CRM tools and client handling processes.
Graduate degree preferred; experience in client servicing is an added advantage.