A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
25,000 - 35,000 /महीना
Paradigmit Technology Services Private Limited
सेक्टर 3, नोएडा
सेल्स / बिज़नेस डेवलपमेंट में 6+ महीने का अनुभव
फुल टाइम
We are looking for a Call Quality Analyst to join our team at Paradigmit Technology Services Private Limited. . The position offers an in-hand salary of ₹25000 - ₹35000 along with performance-based incentives and opportunities for career growth.
Key Responsibilities:
Monitor and evaluate inbound/outbound calls for quality standards.
Identify gaps in communication, process adherence, and customer handling.
Provide feedback and coaching to agents for performance improvement.
Prepare quality reports, scorecards, and trend analysis.
Ensure compliance with scripts, policies, and customer experience guidelines.
Recommend improvements to enhance call quality and customer satisfaction.
Requirements:
Experience in call quality/voice process QA.
Strong analytical & listening skills.
Good knowledge of QA forms, scoring, and call audit methods.
Excellent communication and reporting skills.
ज्यादा डिमांड
