· Business Development:
o Identify and acquire new clients (corporates, offices, institutions) for products like stationery, cleaning supplies, IT cartridges, printing services, personalized gifts, signages, and branding solutions.
o Develop lead generation strategies, pitch products, and close sales deals.
· Customer Service:
o Respond to client inquiries, provide product information, and resolve complaints promptly to ensure customer satisfaction.
o Follow up with clients post-sale to ensure product satisfaction and address any issues.
· Sales Support:
o Promote cross-selling and upselling opportunities across the product portfolio (e.g., combining stationery with signages).
o Achieve sales targets while maintaining high service standards.
· Coordination:
o Collaborate with procurement, warehouse, and logistics teams to ensure timely product delivery and quality.
o Work with suppliers to meet customized client needs (e.g., personalized gifts or branding materials).
· Reporting:
o Track and report sales performance, customer feedback, and service metrics.
o Analyze customer data to improve service quality and identify sales opportunities.