BPO Telesales

Job Title: Telesales Executive – Travel & Tourism

📌 Job Summary

The Telesales Executive is responsible for converting travel leads into confirmed bookings through effective communication, product knowledge, and sales skills. This role focuses on handling inbound & outbound calls, understanding customer needs, pitching travel packages, and closing deals to generate revenue.

🎯 Key Responsibilities (KRA)

1. 📞 Lead Handling & Calling

Handle inbound & outbound travel leads (B2C / B2B)

Follow up on:

Website inquiries

Social media leads

WhatsApp / missed calls

Maintain proper call logs & follow-up records

2. 💼 Sales Conversion

Convert inquiries into bookings through persuasive communication

Achieve monthly sales targets

Upsell & cross-sell travel services:

Hotels

Flights

Activities

Honeymoon add-ons

3. 🧳 Travel Consultation

Understand customer requirements (budget, destination, duration)

Suggest suitable travel packages:

Domestic tours

International tours

Honeymoon packages

Group tours

Provide personalized recommendations

4. 📑 Package Explanation & Quotation

Explain itinerary, inclusions, exclusions clearly

Share quotations via:

WhatsApp

Email

Customize packages based on client needs

5. 💰 Closing Deals

Handle objections confidently (price, trust, comparison)

Negotiate within company pricing structure

Take booking confirmations & guide payment process

Coordinate with operations team after closure

6. 🤝 Customer Relationship Management

Build long-term relationships with clients

Maintain database for repeat & referral business

Ensure excellent pre-sales experience

7. 📊 Follow-Up & Pipeline Management

Regular follow-ups with hot & warm leads

Track sales funnel:

New lead → Follow-up → Conversion → Closure

Maintain CRM updates daily

8. ⭐ Customer Experience Focus

Ensure prompt response to queries

Maintain professional and polite communication

Handle customer concerns before booking

9. 📈 Target & Performance Tracking

Meet daily / weekly / monthly sales targets

Maintain high conversion ratio

Improve average booking value

10. 🔄 Coordination with Internal Teams

Work closely with:

Operations team (for bookings)

Marketing team (for lead quality feedback)

Ensure smooth handover after sale

🧠 Required Skills

Strong communication & convincing skills

Sales-oriented mindset with target focus

Good knowledge of travel destinations

Confidence in handling objections

Active listening & relationship-building skills

Ability to work under pressure

💻 Technical Skills

CRM software / lead management tools

MS Excel / Google Sheets

WhatsApp Business / Email communication

Basic computer knowledge

🎓 Qualifications

Graduate (preferred)

0–3 years experience in telesales / travel sales

Freshers with good communication skills can apply

💼 Key Performance Indicators (KPI)

Conversion ratio (% of leads converted)

Monthly revenue generation

Number of bookings closed

Average deal value

Follow-up efficiency

Customer satisfaction score

💸 Salary & Incentives Structure (Recommended)

Fixed salary + Attractive incentives

Per booking commission

Target-based bonuses

Extra incentives on high-value packages (International / Honeymoon)

🌟 Why Join TravelnWorld.com / Admire Holidays

High-quality travel leads provided

Attractive incentive structure (high earning potential)

Fast career growth in travel industry

Friendly & performance-driven environment

• इस फुल टाइम सेल्स / बिज़नेस डेवलपमेंट Job में 0 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।